Quality labels

Trust is earned. Excellence is recognised.

At CostaCasas, quality labels are based on published guest reviews and clear, objective criteria. They are designed to help guests understand a host’s track record — not to promise a perfect stay.

TrustworthySample · coming soon

Trustworthy

Recognising hosts with a consistent record of good guest experiences.

  • At least 5 published host reviews.
  • Average Overall rating of at least 4.2 out of 5.
  • At least 80% of reviews give 4 or 5 stars.
  • Fewer than 2 substantiated serious problems in the past 24 months.
ExceptionalSample · coming soon

Exceptional

The highest quality label, based on every criterion below.

  • At least 10 published host reviews.
  • Average Overall rating of at least 4.7 out of 5.
  • At least 90% of reviews give 4 or 5 stars.
  • Average of at least 4.5 out of 5 on each of the four sub-scores: communication, accurate information, helpfulness and keeping agreements.
  • No substantiated serious problems in the past 24 months.

These labels are prepared but not yet shown on the website. When they go live, they are calculated automatically from published host reviews — nobody can assign them manually.

For owners

How it works for property owners

  1. 01

    Create an account

    One free account for everyone. Log in to reach your dashboard.

  2. 02

    Add your property

    Add the address, description, prices, amenities and photos. Photo categories and fields adapt to the type of stay you choose.

  3. 03

    Choose your package

    Pick a yearly package. No commission per booking.

  4. 04

    Publish and manage

    Our team checks your listing before it goes online. Afterwards you manage details, photos, prices and availability from your dashboard.

  5. 05

    Synchronise your calendar

    Import iCal links from Airbnb, Booking.com and other services, and export your CostaCasas calendar.

  6. 06

    Receive enquiries

    Contact requests appear in My messages. Accept or decline them; with PREMIUM or PRO an accepted request opens a chat.

  7. 07

    Agree, sign and manage payments

    With PREMIUM or PRO you can create an Easy Contract, sign it, send it and add external payment links. Rental payments go directly to you, never through CostaCasas.

  8. 08

    Build your reputation

    Published reviews from real, contract-based stays help guests get to know you. Keep your details accurate and look after your guests.

  9. 09

    Increase visibility

    PRO adds the PRO badge, more photos, a property video and a monthly refresh as newly listed. We do not promise a number of enquiries or bookings.

BASIC

€49 per year

  • 1 property · 5 photos
  • No chat or Easy Contract

PREMIUM

€99 per year

  • 1 property · 12 photos
  • Chat and Easy Contract

PRO

€149 per year

  • 2 properties · 25 photos
  • Chat and Easy Contract
  • PRO badge, property video, monthly refresh

Launch promotion: the first 25 approved properties get one year free, subject to the current promotion terms and availability.

For guests

How it works for guests

  1. 01

    Discover your stay

    Browse holiday homes, city stays, glamping and unique stays, ski and mountain stays, and B&Bs. Search by destination and use the filters for guests, price, amenities and dates.

  2. 02

    Explore the property

    View photos, amenities, location, prices and the availability calendar. The details shown depend on the type of stay and what the owner has added.

  3. 03

    Contact the owner

    Log in or create a free account and send a contact request. When the owner accepts, you can chat if the owner has a PREMIUM or PRO package.

  4. 04

    Agree on the details

    Discuss dates, rental price, deposit, cleaning costs and any extra charges. Sending a message does not create a booking.

  5. 05

    Arrange the rental agreement

    If the owner uses Easy Contract, they prepare the agreement, sign it and send it to you. You review it and sign or decline it.

  6. 06

    Pay the owner directly

    CostaCasas does not collect or hold rental payments or deposits. The owner may add an external payment link to the agreement; you pay the owner through that method.

  7. 07

    Prepare for your stay

    Use your messages to arrange arrival, check-in, check-out and practical questions with the owner.

  8. 08

    Share your experience

    After a stay with a signed agreement, you can review the property and the host. Reviews are published when both sides have reviewed, or after 14 days.

Messaging

Messages on CostaCasas — clear, direct contact

Contact the property owner directly through CostaCasas. First send a contact request. Once the owner accepts, you can continue the conversation in Messages and discuss your stay together.

Sending a contact request does not confirm a booking. You and the owner agree on the details directly.

Open my messages
  1. 1

    Send a contact request from the property page. You need a free, logged-in account.

  2. 2

    The owner receives your request and accepts or declines it.

  3. 3

    Once accepted, the conversation continues in Messages — if the owner has a PREMIUM or PRO package.

  4. 4

    Discuss dates, price, arrival and practical questions directly with each other.

An example

“Hello! Is your apartment available from 12 to 19 July? We are two adults and one child. Is there parking nearby?” — Sarah, guest

“Hi Sarah, yes it is free that week and there is a private parking space. Shall I prepare a rental agreement?” — Miguel, owner

Sarah sent a contact request first. Miguel accepted it, and now they arrange everything together in Messages.

  • Find all conversations and contact requests under My messages.
  • Chats can be linked to a rental agreement and show its status.
  • Share photos (JPG, PNG) and PDFs privately — only the participants can open them.
  • New messages appear in real time, with a counter in the menu.

Import your Airbnb listing

Move your existing property to CostaCasas in just a few simple steps.

  1. 1. Download

    Request your personal data on Airbnb and download your ZIP file.

  2. 2. Upload

    Choose your CostaCasas package and upload your ZIP file.

  3. 3. Review & publish

    Let CostaCasas fill in the available property details. Check everything and publish when you're ready.

Your property is saved as a draft first. You stay in control.

How do I download my Airbnb data?

No ZIP file yet? Follow these simple steps:

  1. Log in to Airbnb.
  2. Go to Account → Privacy → Request your personal data.
  3. Select the JSON format and request your data.
  4. Download the ZIP file using the link Airbnb emails you.

Your Airbnb data is exported as a ZIP file. You do not need your Airbnb password to import your data into CostaCasas.

Your bookings. One click away. Tap Add to my calendar, choose Apple, Google, Android, Samsung, Outlook or another calendar, and keep your CostaCasas bookings on your phone or laptop. Airbnb and Booking.com calendars can also sync through iCal.

Rental agreements

Rental agreements — made simple

CreateReviewRespondSignPDF

Create your rental agreement, send it to your renter, review it together, sign it online and keep the completed PDF — all through CostaCasas.

  1. 01

    Create

    Create your rental agreement for your property and rental.

  2. 02

    Add details

    Add or check the important rental information.

    OwnerRenterPropertyRental datesGuestsRental priceDepositPayment detailsHouse rules
  3. 03

    Review

    Check the agreement before sending it. Make sure everything is correct.

  4. 04

    Send & respond

    Send the agreement to your renter. The renter can review it and respond directly through CostaCasas.

    Owner CostaCasas Renter

  5. 05

    Sign

    When everything is agreed, the required parties complete the online signing process.

    Owner ✍️ + Renter ✍️

  6. 06

    PDF

    The completed agreement is available as a PDF.

    ViewDownloadKeep

Villa Example

Illustrative example
  • 15 July → 29 July
  • 2 guests
  • €1,250 rental price
  • €300 deposit

ReviewSignPDF

Your rental agreement. All in one place.

No complicated paperwork. Create it, review it, sign it and keep your PDF — directly through CostaCasas.

Create a rental agreement
CostaCasas.be

For landlords

Easy Contracts

New features for your rental agreement

From clear payment arrangements to a signed contract: everything together in one place, with direct contact between landlord and renter.

One clear journey

  1. Create

    Property, renter, stay and arrangements.

  2. Landlord signs

    The renter then receives an email.

  3. Renter signs

    Review and sign through their own account.

  4. Keep the PDF

    Both parties find the PDF in their account.

New / Payment links & payment overview

Your guest pays you. Not the platform.

Set your default payment method and link via Account → Profile. You can use a different external link for each payment.

Illustrative payment schedule (demo) — not a real contract
PaymentAmountDue dateStatus
Advance payment€300Due dateStatusPending
Remaining balance€700Due dateStatusPending
Security deposit€200Due dateStatusPending
  1. Track payment status

    Report amounts received in full or in part. For a partial payment, you can see what remains outstanding. Failed or refunded is not the same as paid.

  2. Clear before departure

    The renter sees the amount, currency, due date and destination before opening a link. A click never changes the payment status.

  3. Set reminders

    Choose a reminder before, on and after the due date. Each reminder is sent at most once; reminders stop when receipt is reported.

  4. Request guest details selectively

    An optional ID request can be added when drafting. Required details only follow confirmed applicable rules; there is no general passport upload requirement.

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Frequently asked questions

CostaCasas.be is an advertising platform. We don't receive rental payments or deposits, don't conclude rental contracts on behalf of the owner or renter, and don't act as a landlord.

Find your next stay

Discover unique places, connect directly with owners and organise your next trip with confidence.

Search stays

List your property

Give your property another place to be discovered. Manage your listing and connect directly with potential guests.

List your property

Workflow

See How CostaCasas Works

Discover how to list your holiday home, connect your calendar and get in touch directly with potential guests.