CostaCasas is working on quality labels for hosts. This page explains the levels and how you will be able to view them.
1
Exceptional
The highest label. At least 10 published reviews, an average of 4.7 or higher, at least 90% 4–5 stars, all sub-scores at least 4.5, and no substantiated serious problem in the past 24 months.
ExceptionalSample · coming soon
2
Trustworthy
At least 5 published reviews, an average of 4.2 or higher, at least 80% 4–5 stars, and fewer than 2 substantiated serious problems in the past 24 months.
TrustworthySample · coming soon
3
No label
Not enough reviews yet, or just below a threshold. This is neutral — it is not a penalty and nothing negative is shown.
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4
Low ratings
There is no negative label. Low scores are simply visible as stars and review texts. A negative review always stays visible.
How to view them
Once the labels are officially released, they appear automatically next to the host on the property page and on the host profile. Until then they are only shown here as a visual example.
Search by destination, dates and guests. Choose holiday homes, city stays, B&Bs, glamping or mountain stays. Contact the owner directly to discuss availability and arrangements.
Offer your accommodation for rent, not for sale. Create an account or sign in, choose your package and add your rental accommodation. Select the correct accommodation category and type before completing the details. Photo categories adapt to your stay type. Upload limits apply per property; changing the type does not delete existing photos. Review your details before submitting. Approval is not publication.
Annual advertising packages, not booking fees. Regular prices are shown below. Choose the presentation and features you need; creating a free account does not unlock paid owner features.
BASIC€49per year
5photos · 1properties
Basic listing of the property
Dedicated property page
Availability calendar
Contact option for renters
Calendar Connection — connect your CostaCasas calendar to your personal calendar with ease
PREMIUM€99per year
12photos · 1properties
Everything from Basic
Premium badge
More extensive presentation of the property
Easy Contracts & Payment Tracking — create contracts in a few steps, track payment status, due dates, outstanding balances and history
PRO€149per year
25photos · 2properties
Everything from Premium
Most extensive presentation
Video of up to 45 seconds
Video may include drone footage
1 panoramic photo to showcase the property and surroundings
↗ Automatically featured at the top once per month
Owners need active PREMIUM or PRO access for Easy Contracts & Payment Tracking. Draft and check the stay details and arrangements; the owner signs first, then the renter signs through their own account using the contract email address. Contracts are available in English, Dutch, Spanish, French and German. The owner selects the contract language before sending; the website language does not change it. Existing signed agreements remain unchanged. Both parties can keep the signed PDF. CostaCasas is not a party to your rental agreement.
Sign in with a free account to request contact for an available listing. Only the property owner can approve the request. Chat is free for searchers when the owner has active PREMIUM or PRO. BASIC owners have no internal chat; use the listing contact form when available. If the owner package expires, chat pauses and existing messages remain; access can return after renewal. An approved request is not a booking, rental contract or payment.
I cannot confirm a current launch offer here. Check the offer page for current availability and conditions.
Open your property in My properties to manage availability. Mark unavailable dates or connect an iCal feed from another platform. Imported bookings and manually blocked dates share the calendar. iCal updates availability, not prices. Guests can view availability on your listing; confirm arrangements directly with the owner.
Sign in first for your personal overview. Paid features remain subject to your package.
Owners need active PREMIUM or PRO access for Easy Contracts & Payment Tracking. Draft and check the stay details and arrangements; the owner signs first, then the renter signs through their own account using the contract email address. Contracts are available in English, Dutch, Spanish, French and German. The owner selects the contract language before sending; the website language does not change it. Existing signed agreements remain unchanged. Both parties can keep the signed PDF. CostaCasas is not a party to your rental agreement.
Rental payments and deposits go directly between the parties, not to CostaCasas. Payment tracking records reported receipts, partial amounts, outstanding balances and due dates. Opening a payment link does not prove payment. Check the actual payment and existing status before confirming receipt; ask the other party if anything is unclear.
Sign in first for your personal overview. Paid features remain subject to your package.
Sign in with a free account to request contact for an available listing. Only the property owner can approve the request. Chat is free for searchers when the owner has active PREMIUM or PRO. BASIC owners have no internal chat; use the listing contact form when available. If the owner package expires, chat pauses and existing messages remain; access can return after renewal. An approved request is not a booking, rental contract or payment.
Sign in first for your personal overview. Paid features remain subject to your package.
One account lets you search for stays, offer accommodation for rent and manage service advertisements; no account-type choice is needed. Sign in to open your dashboard. Waiting for you groups contact requests, unread messages, contracts requiring your signature and payments that need action. My properties and Agreements open the existing tools. Paid features still require the appropriate active package.
Sign in first for your personal overview. Paid features remain subject to your package.
Use the existing CostaCasas contact page. I cannot check private account problems, legal obligations, contract contents or payment receipt. If the answer is uncertain, contact CostaCasas or the other party rather than relying on a guess.
