Reviews

How do reviews work at CostaCasas?

Real experiences. Fair reviews. More confidence when choosing your stay.

  • Writing a review

    A review is for sharing your real experience. Reviews can be submitted according to the conditions of the stay concerned and the applicable review system.

  • Fair reviews

    Reviews stay hidden at first, so one party’s review does not influence the other’s. They become visible together once both parties have responded or the applicable period has ended.

  • Separate ratings

    Properties, hosts and guests each have their own ratings. These scores are never combined.

  • Quality labels

    CostaCasas is working on quality labels that can help guests compare hosts. Labels will only be shown to visitors once they are officially released and the related rules are clearly set out.

    Quality labels explained
  • Fair treatment

    Reviews are handled according to the applicable rules. A report about a problem does not automatically mean someone did something wrong. Decisions must be assessed carefully.

  • Want to know more?

    All details are in the official review policy.

    Read the official review policy