Applies to: Purchases of advertising packages and business advertisements on CostaCasas.be; not rental payments or deposits between owner and renter.
Limitations of liability apply only to the extent permitted by law.
1. Consumers: 14-day right of withdrawal
If you buy as a private consumer, you have the right to withdraw from the purchase within 14 days after the contract is concluded, without giving a reason, in accordance with applicable mandatory consumer law. To withdraw, send a clear statement to costacasas@costacasas.be with the email address you purchased with and the invoice number (found under Subscriptions & invoices).
2. Service started during the withdrawal period
If you expressly asked CostaCasas to start the service during the withdrawal period (for example by having your listing or advertisement put online), and you then withdraw, we refund the amount paid minus a proportionate amount for the period already provided until you informed us of your withdrawal. Where the service has been fully performed with your express prior consent and acknowledgement, the right of withdrawal may lapse to the extent permitted by applicable law.
3. Business / professional purchases
If you purchase as a business or professional (for example with a VAT number for your rental activity or company), the statutory consumer right of withdrawal does not apply. Payments for the current period are then not refunded, except as described under “Delivery error”.
4. Delivery error
If something went wrong on our end — for example a package that wasn't activated after payment, a duplicate payment, or an advertisement that remained incorrectly blocked after payment — we refund the relevant amount, regardless of whether you are a consumer or a business.
5. Automatic renewal and cancellation
Packages and business advertisements automatically renew every 12 months until cancelled. You can cancel at any time in your account; no further renewal charges will then be made and your property or advertisement goes offline. Refunds for the current period follow points 1–4 above. Mandatory consumer rights are not affected.
6. Refund method
Refunds are made via the original payment method through our payment provider Mollie, normally within 14 days after we receive your withdrawal or confirm a delivery error.
Last updated: October 7, 2026
ROCCOby CostaCasas
Hey, I'm Rocco! I'm your CostaCasas holiday finder.
Search by destination, dates and guests. Choose holiday homes, city stays, B&Bs, glamping or mountain stays. Contact the owner directly to discuss availability and arrangements.
Offer your accommodation for rent, not for sale. Create an account or sign in, choose your package and add your rental accommodation. Select the correct accommodation category and type before completing the details. Photo categories adapt to your stay type. Upload limits apply per property; changing the type does not delete existing photos. Review your details before submitting. Approval is not publication.
Annual advertising packages, not booking fees. Regular prices are shown below. Choose the presentation and features you need; creating a free account does not unlock paid owner features.
BASIC€49per year
5photos · 1properties
Basic listing of the property
Dedicated property page
Availability calendar
Contact option for renters
Calendar Connection — connect your CostaCasas calendar to your personal calendar with ease
PREMIUM€99per year
12photos · 1properties
Everything from Basic
Premium badge
More extensive presentation of the property
Easy Contracts & Payment Tracking — create contracts in a few steps, track payment status, due dates, outstanding balances and history
PRO€149per year
25photos · 2properties
Everything from Premium
Most extensive presentation
Video of up to 45 seconds
Video may include drone footage
1 panoramic photo to showcase the property and surroundings
↗ Automatically featured at the top once per month
Owners need active PREMIUM or PRO access for Easy Contracts & Payment Tracking. Draft and check the stay details and arrangements; the owner signs first, then the renter signs through their own account using the contract email address. Contracts are available in English, Dutch, Spanish, French and German. The owner selects the contract language before sending; the website language does not change it. Existing signed agreements remain unchanged. Both parties can keep the signed PDF. CostaCasas is not a party to your rental agreement.
Sign in with a free account to request contact for an available listing. Only the property owner can approve the request. Chat is free for searchers when the owner has active PREMIUM or PRO. BASIC owners have no internal chat; use the listing contact form when available. If the owner package expires, chat pauses and existing messages remain; access can return after renewal. An approved request is not a booking, rental contract or payment.
I cannot confirm a current launch offer here. Check the offer page for current availability and conditions.
Open your property in My properties to manage availability. Mark unavailable dates or connect an iCal feed from another platform. Imported bookings and manually blocked dates share the calendar. iCal updates availability, not prices. Guests can view availability on your listing; confirm arrangements directly with the owner.
Sign in first for your personal overview. Paid features remain subject to your package.
Owners need active PREMIUM or PRO access for Easy Contracts & Payment Tracking. Draft and check the stay details and arrangements; the owner signs first, then the renter signs through their own account using the contract email address. Contracts are available in English, Dutch, Spanish, French and German. The owner selects the contract language before sending; the website language does not change it. Existing signed agreements remain unchanged. Both parties can keep the signed PDF. CostaCasas is not a party to your rental agreement.
Rental payments and deposits go directly between the parties, not to CostaCasas. Payment tracking records reported receipts, partial amounts, outstanding balances and due dates. Opening a payment link does not prove payment. Check the actual payment and existing status before confirming receipt; ask the other party if anything is unclear.
Sign in first for your personal overview. Paid features remain subject to your package.
Sign in with a free account to request contact for an available listing. Only the property owner can approve the request. Chat is free for searchers when the owner has active PREMIUM or PRO. BASIC owners have no internal chat; use the listing contact form when available. If the owner package expires, chat pauses and existing messages remain; access can return after renewal. An approved request is not a booking, rental contract or payment.
Sign in first for your personal overview. Paid features remain subject to your package.
One account lets you search for stays, offer accommodation for rent and manage service advertisements; no account-type choice is needed. Sign in to open your dashboard. Waiting for you groups contact requests, unread messages, contracts requiring your signature and payments that need action. My properties and Agreements open the existing tools. Paid features still require the appropriate active package.
Sign in first for your personal overview. Paid features remain subject to your package.
Use the existing CostaCasas contact page. I cannot check private account problems, legal obligations, contract contents or payment receipt. If the answer is uncertain, contact CostaCasas or the other party rather than relying on a guess.
